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New policies at HCA Houston Healthcare Hospitals

Updated: June 26, 2020

Visitor Policy

For the safety of our patients, our hospital personnel and for you, the following HCA Houston Healthcare locations are not allowing visitors at this time.

  • HCA Houston Clear Lake
  • HCA Houston Conroe
  • HCA Houston Kingwood
  • HCA Houston Mainland
  • HCA Houston Medical Center
  • HCA Houston North Cypress
  • HCA Houston Northwest
  • HCA Houston Pearland
  • HCA Houston Southeast
  • HCA Houston Tomball
  • HCA Houston West

Laboring and postpartum mothers, NICU and pediatric patients are allowed one essential visitor, who can also stay the night. If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their essential visitor needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

The following HCA Houston Healthcare locations will allow one visitor to be with each patient during visiting hours from 6 a.m. to 6 p.m.

  • Texas Orthopedic Hospital
  • The Woman's Hospital of Texas

One visitor can stay overnight with laboring and postpartum mothers, one parent with NICU and pediatric patients, and one patient advocate pre/post-surgery.

Visitors who screen positive for flu or COVID-19 will not be able to visit a patient except for: 1) an end-of-life situation or 2) a family member or guardian must make a medical decision. Exceptions to the one visitor policy will be reviewed on a case-by-case basis. If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs.

We appreciate everyone’s patience and support.

HCA Houston ER 24/7

We are working harder than ever during these challenging times to offer you the care you need. We are temporarily suspending services at four of our HCA Houston ER 24/7 locations in an effort to conserve and consolidate resources.

  • HCA Houston ER 24/7 - Barker
  • HCA Houston ER 24/7 - Fall Creek
  • HCA Houston ER 24/7 - Fry Road
  • HCA Houston ER 24/7 - Texas City

Our seven remaining ER 24/7 locations are open and ready to care for you and your family.

Solis Mammography

We are resuming elective services with your safety in mind.

At Solis Mammography, your safety – and breast health – are our top priorities. Over the next few weeks, our Solis Mammography centers will begin to expand elective screening and diagnostic services. We are taking all necessary safety precautions in accordance with the CDC while following local and state-wide guidance on expanding our breast health services.

Beginning May 4, Solis Mammography will resume diagnostic and screening exams at select locations. The hours of operation will remain the same, but services will only be offered on select days. Please see facility specific information below for more details.

The following centers continue to temporarily suspend services:

  • Mainland

We look forward to continuing to serve you at these locations when we resume normal operations.

See below for specific information regarding an HCA Houston Healthcare location in your area.

HCA Houston Healthcare Clear Lake

  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.
  • HCA Houston ER 24/7 - Texas City has temporarily suspended emergency care services. If you are in need of emergency care, please visit our Mainland ER or Clear Lake ER.
  • Solis Mammography, a department of HCA Houston Healthcare Clear Lake, has resumed diagnostic and screening services. The hours of operation at this location will remain the same and services will be offered on the following days:
    • Monday through Wednesday: Diagnostic and screening
    • Thursday through Saturday: Screenings only

HCA Houston Healthcare Conroe

  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.
  • Solis Mammography, a department of HCA Houston Healthcare Conroe, has resumed diagnostic and screening services. The hours of operation at this location will remain the same and services will be offered on the following days:
    • Monday and Friday: Diagnostic and screening
    • Tuesday through Thursday: Diagnostic and screening

HCA Houston Healthcare Kingwood

  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.
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  • HCA Houston ER 24/7 - Fall Creek has temporarily suspended emergency care services. If you are in need of emergency care, please visit our Kingwood ER
  • Solis Mammography, a department of HCA Houston Healthcare Kingwood, has resumed diagnostic services and screening services. The hours of operation at this location will remain the same and services will be offered on the following days:
    • Monday, Wednesday and Friday: Screenings only
    • Tuesday and Thursday: Diagnostic and screening

HCA Houston Healthcare Mainland

  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.
  • Solis Mammography, a department of HCA Houston Healthcare Mainland, has temporarily suspended services. We look forward to serving you at this location when we resume normal operations. Solis Mammography has temporarily suspended elective screening procedures, including mammography and bone density. However, urgent diagnostic and biopsy needs can be scheduled at other locations with a physician's order by calling (866) 717-2551.

HCA Houston Healthcare Medical Center

  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

HCA Houston Healthcare North Cypress

  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.
  • HCA Houston ER 24/7 has temporarily suspended emergency care services. If you are in need of emergency care, please visit our Tomball ER or North Cypress ER.
  • Solis Mammography, a department of HCA Houston Healthcare North Cypress, has resumed diagnostic services and screening services. The hours of operation at this location will remain the same and services will be offered on the following days:
    • Monday through Wednesday: Diagnostic and screening
    • Thursday: Screening only

HCA Houston Healthcare Northwest

  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.
  • Solis Mammography of Houston Northwest has resumed diagnostic services and screening services. The hours of operation at this location will remain the same and services will be offered on the following days:
    • Monday: Screening only
    • Tuesday and Wednesday: Diagnostic and screening

HCA Houston Healthcare Pearland

  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.
  • Solis Mammography, a department of HCA Houston Healthcare Pearland, has resumed diagnostic services and screening services. The hours of operation at this location will remain the same and services will be offered on the following days:
    • Tuesday: Screenings only
    • Wednesday: Diagnostic and screening

HCA Houston Healthcare Southeast

  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.
  • Solis Mammography, a department of HCA Houston Healthcare Southeast, has resumed diagnostic services and screening services. The hours of operation at this location will remain the same and services will be offered on the following days:
    • Monday and Wednesday: Screenings only
    • Tuesday: Diagnostic and screening

Texas Orthopedic Hospital

  • Patients are being directed to use main, garage, and emergency room entrances
  • One visitor is allowed to be with each patient during visiting hours from 6 a.m. to 6 p.m.
    • One parent can stay overnight with pediatric patients and one patient advocate pre/post-surgery.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

The Woman's Hospital of Texas

  • Visitors and patients are being directed to use our entrances at the main hospital (West Tower) and emergency room (East Tower)
    • If you are symptomatic or positive for COVID-19, please use the emergency room entrance.
  • No visitors allowed at this time with the exception of:
    • One support person for laboring mothers, one parent per pediatric patient, and one parent for each NICU patient per 24 hour period. (The 24-hour period will be observed from 7 a.m. to 7 a.m.)
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post-surgery.
  • All support groups, tours and education classes are canceled until further notice.
  • Solis Mammography, a department of The Woman's Hospital of Texas, has resumed diagnostic and screening services. The hours of operation at this location will remain the same and services will be offered on the following days:
    • Wednesday and Thursday: Diagnostic and screening
    • Friday: Screening only

HCA Houston Healthcare Tomball

  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.
  • HCA Houston ER 24/7 - Barker has temporarily suspended emergency care services. If you are in need of emergency care, please visit our Tomball ER or North Cypress ER.
  • Solis Mammography, a department of HCA Houston Healthcare Tomball, has resumed diagnostic and screening services.  The hours of operation at this location will remain the same and services will be offered on the following days:
    • Monday and Wednesday: Diagnostic and screening
    • Friday: Screenings only

HCA Houston Healthcare West

  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.
  • SSolis Mammography, a department of HCA Houston Healthcare West, has resumed diagnostic and screening services. The hours of operation at this location will remain the same and services will be offered on the following days:
    • Tuesday through Thursday: Screenings only
    • Friday: Diagnostic and screening