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Update: New Visitor Policies at HCA Houston Healthcare Hospitals

March 16, 2020

At HCA Houston Healthcare, we want to provide you and your loved ones with the best healthcare experience possible. With the wider spread of positive COVID-19 cases, HCA Houston Healthcare is joining other health systems to initiate new measures to safeguard our patients, medical staff and colleagues.

  • All patient visitation is restricted with the exception of visitors for laboring and postpartum mothers, NICU, and pediatric patients
    • One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.
  • Patients, essential visitors, and colleagues will continue to be screened upon entry for the following:
    • Fever and signs and symptoms of lower respiratory illness
    • Close contact with a person infected with COVID-19 in the last 14 days
    • Fever or signs and symptoms of lower respiratory illness and travel of an affected geographic area.
  • Each hospital will maintain a separate employee entrance.

While we understand the importance of in-hospital patients having family members and loved ones by their side, this measure is necessary in order to best protect patients and those providing care.

We appreciate everyone’s patience and support.


See below for specific information regarding an HCA Houston Healthcare location in your area.

HCA Houston Healthcare Clear Lake

  • Patients are being directed to use the main hospital and ER entrance
  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

HCA Houston Healthcare Conroe

  • Patients are being directed to use the main hospital or women's entrance
  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

HCA Houston Healthcare Kingwood

  • Patients are being directed to use the pediatric ER, main ER or OB Emergency Department (South Tower)
  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

HCA Houston Healthcare Mainland

  • Patients are being directed to use the main hospital and ER entrance
  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

HCA Houston Healthcare Medical Center

  • Patients are being directed to use the north or south tower main entrance
  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

HCA Houston Healthcare North Cypress

  • Patients are being directed to use the main hospital and ER entrance
  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

HCA Houston Healthcare Northwest

  • Patients are being directed to use the north and south tower (vendors and providers only) or emergency department entrance
  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

HCA Houston Healthcare Pearland

  • Patients are being directed to use the main hospital and ER entrance
  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

HCA Houston Healthcare Southeast

  • Patients are being directed to use the main hospital and ER entrance
  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

Texas Orthopedic Hospital

  • Patients are being directed to use main, garage, and emergency room entrances
  • No visitors allowed at this time with the exception of:
    • One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

The Woman's Hospital of Texas

  • Visitors and patients are being directed to use our entrances at the main hospital (West Tower) and emergency room
  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.
  • All support groups, tours and education classes are canceled from now through March 31st.

HCA Houston Healthcare Tomball

  • Visitors and patients are being directed to use our Main Entrance A, or outpatients can enter Entrance C (6 a.m. – 6 p.m.) and emergencies can enter thru the ER.
  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.

HCA Houston Healthcare West

  • Visitors or patients are being directed to use the main hospital and ER entrance
  • No visitors allowed at this time with the exception of:
    • Visitors for laboring and postpartum mothers, NICU, and pediatric patients. One overnight visitor will be allowed to stay overnight with these patients.
    • If a patient or family member has an extenuating circumstance, we will work with them to help accommodate their needs. These include: emotional well-being, end of life, and patient advocates pre/post surgery.