Patients and Visitors

An ATM is located near the cafeteria on the first floor of the hospital for your convenience.

Free wireless internet connection is available for patients and visitors.

We provide a language line for those whose first language may not be English. Your nurse can assist you in obtaining the services of an interpreter, as needed.

Mail addressed to patient rooms is delivered daily. If the hospital receives your mail after you are discharged, we will forward it to you.

We offer spacious suites for the comfort of our patients. Patients may have one overnight guest stay in their room, if desired. All other visitors will be asked to leave at the end of visiting hours (9:00pm daily) in order to facilitate rest during the recovery process.

A chaplain is available during regular working hours to offer spiritual or emotional counseling in a compassionate manner to our patients and their families. Please call (936) 539-7040 or speak to the nursing unit to request a chaplain. Clergy are always welcomed to visit with members of their congregation as well.

The chapel is located on the first floor next to the Hope Atrium and offers a serene environment for meditation and prayer 24-hours a day.

Courtesy telephones are provided in patient rooms and can be found in various locations throughout the hospital for visitors.

Floral arrangements, books and other gift items are available for purchase in our gift shop located on the first floor in the Main Lobby. Snacks, candy and sodas are also available for purchase. For more information about our gift shop, please call (936) 539-7431.

Hours

Monday through Friday: 9:00am - 6:00pm

Saturday and Sunday: 10:00am - 4:00pm

Outside deliveries will be sent to a patient's room upon arrival. Deliveries should be addressed as follows:

Patient First & Last Name, Patient Room Number

HCA Houston Healthcare Conroe

504 Medical Center Blvd.

Conroe, TX 77304

Free self-parking is available. Patients and visitors are cautioned not to park in reserved areas or otherwise restricted areas.

General visiting hours are observed from 6:00am to 9:00pm and subject to specific restrictions as to time, age, or number of visitors in specific areas.

• Intensive Care Units (ICU/CCU): Visiting hours are observed from 8:00am to 1:00pm and 3:00pm to 6:00pm. Visiting times may be individualized according to the needs of the patient and the activity in the unit. For further information, call (936) 539-7764.
• Neonatal Intensive Care Unit (NICU): Only banded people have access to the NICU. No children and no other visitors allowed. The NICU is closed for shift change from 6:30am to 7:30am and 6:30pm to 7:30pm.

Please call the hospital for additional information regarding the current visitation policy, including hours and COVID-19 patient visitation.

Please note that visitation guidelines are subject to change.

Waiting areas for visitors are located near the operating rooms and the ICU area, in the Emergency Department, and the two main lobbies. Visitors are encouraged to use the Hope Atrium on the first floor (near the cafeteria and chapel) and the waiting area on the second floor between the 2 North and 2 South nursing units.

Our cafeteria is located on the first floor of the hospital. Family and friends are welcomed to enjoy loved ones for meals. Guest tray vouchers may be purchased for $8 from the cafeteria cashier or the first floor Diet Office during hours of operation. To order, guests should speak with the meal delivery associate, and the house meal will be sent with the next patient meal.

Hours

Monday through Friday: Breakfast from 7:00am - 10:00am

Lunch/dinner from 11:00am - 7:30pm

Saturday and Sunday: Breakfast from 7:00am - 9:30am

Lunch from 11:00am - 1:30pm

Patients are given the opportunity to make their meal selections each day at lunch for their following three meals. Your doctor will specify what type of diet you need and a room service associate will assist with menu choices, provide the approximate time for meal delivery, and collect the menus to ensure accurate meals are delivered.

Quiznos is located on the first floor near the cafeteria and is open Monday through Friday from 11:00am to 6:00pm and Saturday and Sunday from noon to 3:00pm. Made-to-order sandwiches, salads and soups available for purchase.

Vending machines for snacks and beverages are available 24/7 and are located in the cafeteria and waiting rooms.