Patient information
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Information, guidance and resources for our patients
Because patient care is our most important job, HCA Houston Northwest Hospital is committed to creating an environment that is safe and comfortable for our patients and visitors while we treat you like family.
Patient resources
Online registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
Advanced care planning
Patient rights and responsibilities
Patient information
Internet access
Free guest Wi-Fi is available throughout the hospital.
Interpretation services
We provide medical interpreters at no cost to persons who are deaf, hard of hearing, or limited English proficient. In the event that a qualified interpreter is not available in-person at our hospital, telephonic medical interpreters are also available.
Periodically, vital documents may be translated into different languages, including financial assistance applications and policies, consent forms, and discharge instructions. Your nurse can assist you in obtaining theses services, as needed.
Mail addressed to patient rooms is delivered upon arrival. If the hospital receives your mail after you are discharged, we will forward it to you.
Pastoral services
Available upon request. Please speak with your nurse to arrange services.
Patient rooms
We offer spacious and private suites. All rooms include a TV and telephone, access to wireless internet, and a hospital safe for storing valuables.
Telephones
Courtesy telephones for patients and visitors are provided in patient rooms as well as various locations throughout the hospital.
Food and nutrition services
Cafeteria
Our hospital cafeteria is open daily and located on the first floor of the main hospital building. Cafeteria hours are:
- Breakfast: 6:30am to 10:00am
- Lunch: 11:00am to 2:30pm
- Dinner: 3:30pm to 7:00pm
Patient meals
Patient meals are diet specific and prepared by our culinary staff and registered dietitians. In addition, guest trays can be ordered within two hours of every meal.
Subway
Subway is located in the Women’s Atrium and is open daily from 10:00am to 9:00pm, excluding holidays.
Vending
Vending machines are located in the South Tower.
Patient disclaimer
HCA Houston Northwest prohibits discrimination against patients on the basis of:
- Age
- Culture
- Disability
- Ethnicity
- Faith
- Language
- Nationality
- Sex and gender orientation
- Socioeconomic status
Patient-focused programs and services
The DAISY Award
The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day. Patients, visitors, nurses, physicians and employees are invited to nominate an HCA Houston Northwest nurse deserving of this award.
The BEE Award
The BEE (Being Exceptional Every Day) Award recognizes those colleagues whose work to enhance our patients’ experience is indispensable. These providers – who may be patient care techs, surgical techs, mental health techs, monitor techs, unit secretaries or others – support our clinical providers to ensure each patient receives the highest levels of medical care.