Patients and Visitors

An ATM is located in the Women’s Atrium lobby.

Free guest Wi-Fi is available throughout the hospital.

We provide medical interpreters at no cost to persons who are deaf, hard of hearing, or limited English proficient. In the event that a qualified interpreter is not available in-person at our hospital, telephonic medical interpreters are also available.

Periodically, vital documents may be translated into different languages, including financial assistance applications and policies, consent forms, and discharge instructions. Your nurse can assist you in obtaining theses services, as needed.

Mail addressed to patient rooms is delivered upon arrival. If the hospital receives your mail after you are discharged, we will forward it to you.

Available upon request. Please speak with your nurse to arrange services.

We offer spacious and private suites. All rooms include a TV and telephone, access to wireless internet, and a hospital safe for storing valuables.

Courtesy telephones for patients and visitors are provided in patient rooms as well as various locations throughout the hospital.

Our hospital cafeteria is open daily and located on the first floor of the main hospital building.

Hours:

• Breakfast: 6:30am - 10:00am
• Lunch: 11:00am - 2:30pm
• Dinner: 3:30pm - 7:00pm

Patient meals are diet specific and prepared by our culinary staff and registered dietitians. In addition, guest trays can be ordered within two hours of every meal.

Subway is located in the Women’s Atrium and is open daily from 10:00am to 9:00pm, excluding holidays.

Vending machines are located in the South Tower.

Floral arrangements, books and other gift items are available for purchase in our gift shop located on the first floor of our main hospital building. Snacks, candy and sodas are also available for purchase. Open Monday through Friday from 9:00am to 5:00pm. Closed Saturday and Sunday.

Outside deliveries will be sent to patient rooms upon arrival. Deliveries should be addressed as follows:

Patient First and Last Name, Patient Room Number
HCA Houston Healthcare Northwest
710 Cypress Creek Parkway
Houston, TX 77090

Parking at our hospital is free. There are two parking lots in front of the hospital (open 5:00am to 7:00pm). We also offer a free parking garage across from the hospital’s entrance on Peakwood Drive.

If you need an escort to your car or assistance with minor vehicle problems, dial 0 for the hospital operator and ask for Security.

General hospital visitation hours are observed from 8:00am to 8:00pm and subject to specific restrictions as to time, age, or number of visitors in specific areas.

We welcome visitors to show support for a friend or loved one staying at HCA Houston Northwest, and are here to provide them the support needed to make the most of their visit. Please call the hospital for additional information regarding the current visitation policy, including hours and COVID-19 patient visitation. Please note that visitation guidelines are subject to change.

Waiting areas are located in our medical and surgical intensive care units as well as labor and delivery floor. Outpatient Imaging, Cardiac Cath Lab, and Surgery also have waiting areas.