Patient and Visitor Information

We support the needs of patients and visitors in order to ensure their visit is comfortable and satisfactory.

Patient registration and stay

Please remember to bring the following items with you to the hospital:

Our admissions/registration desk is located in the tower lobby near the main hospital entrance.

• All current health insurance information, including your insurance card
• Photo ID
• Physician orders or prescriptions for any tests you will receive
• Referrals from your primary care physician (if your insurer requires them)
• Payment method for deductibles and co-payments (financing is also available)
• Your advance directive, if you have one
• Completed patient information and medication list

For more information, or for questions regarding inpatient admissions, please call our inpatient office at (281) 401-7656.

Patient rooms and accommodations options include:

• Private rooms: All of our patient rooms are private and include a TV, telephone, personal desk, vanity counter, private restroom and closet. Window seats convert to beds for overnight guests.
• VIP suites: VIP suites are also available for an additional fee. VIP suites include additional square footage and a separate living area.
• Meals: Patient meals are provided. Patients and visitors are also welcome to use our cafeteria.
• Language services: If you need help communicating with your doctors and nurses, please ask a hospital staff member. Sign language interpreters are available for the hearing impaired.
• Mail delivery: We will deliver any mail addressed to you to your room, and we will forward mail received after your discharge to your home address.

Visitor information

We believe that having loved ones nearby lifts spirits, brightens moods and improves healing for our patients. For more information about our current visitor policy, please visit our Coronavirus Resource Center.

Hospital amenities

HCA Houston Healthcare Tomball strives to make sure your visit is as pleasant and comfortable as possible. We offer a variety of amenities for the convenience of our patients and visitors.

Dining options

Patients, guests and their families can get a hot, healthy meal (or a snack or cold beverage) in our cafeteria located on the first floor. Vending machines are also available where beverages and snacks can be purchased.

Cafeteria hours:

Monday through Friday: 6:30 am to 7:30 pm

Saturday and Sunday: 6:30 am to 7:30 pm

To contact the cafeteria, please call at (281) 401-1705.

Flowers

Flower vending machines are located on the first floor. Individual florists deliver flowers to patient rooms. Please note that flowers are prohibited in intensive care units.

Spiritual services

Our chapel is located on the first floor of the hospital, near the heart center. It is available 24 hours a day as a place for meditation, prayer or solitude.

HCA Houston Tomball believes that meeting the spiritual needs of patients and family members is an important part of the healing process. We can meet these needs through the presence of well-trained and sensitive volunteers who provide pastoral care through our chaplaincy program.

Volunteer chaplains provide active listening and give support and comfort during times of distress or challenges. Chaplains are available for patients, family members, hospital visitors and staff.

We offer spiritual care in two entities. Our lay ministry teams are available three times a week and provide a listening ear while giving comfort in a nondenominational nature to patients and families experiencing distress, anxiety or requesting spiritual support.

Our on-call chaplain service team is available 24/7 and provides deeper spiritual counseling for patients and families suffering from significant grief, a drastic health condition change or end of life preparedness. They can also offer support and courage through a new diagnosis or when facing an upcoming surgery.

Any patient or family member can request a chaplain visit. To make a request, please speak with your nursing staff or case management team. You may also dial “0” from any hospital phone to be connected to our operator.

For more information and to arrange chaplain visitation, please call: (281)-401-7500.