Patient information
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Information, guidance and resources for our patients
At HCA Houston Healthcare Clear Lake, we know that having a family member or loved one in the hospital can be extremely stressful, so we strive to provide all the amenities you need so you can focus on what is important.
Patient resources
Online Registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
Additional patient information
ATM locations
ATMs are located in the main lobby next to the elevators and in the lobby of the Heart Hospital.
Internet access
Free wireless network access is available for patients and guests.
Interpretation services
Translation services are provided at no cost to the patient or the patient’s family, and includes written and sign language assistance.
Letters and packages for patients are delivered to their rooms.
Pastoral services
We are happy to call clergy from any denomination or religious affiliation to meet your needs during your stay. We also have two chapels, one on the first floor of the main hospital and the other on the third floor of the Heart Hospital.
Patient rooms
Each patient room has a telephone, TV and a safe for their valuables. Patients are encouraged to leave all valuables and personal property at home.
Security services
To provide a safe and healthy environment, HCA Houston Clear Lake has a zero-tolerance policy for violence. Security representatives are in the hospital 24 hours a day, 7 days a week.
Food and nutrition services
Cafeteria
Our cafeteria is located on the first floor, behind the lobby in the central tower. We offer a variety of hot entrees, fresh fruit, desserts, salad bar and grill. The cafeteria is open from 11:00am to 2:00pm, Monday through Friday.
Heart Tower Bistro
Our bistro is open 7:00am to 3:00pm, Monday through Friday.
Patient meals
Patient menu requests will be taken at the bedside. You can expect a host/hostess to visit you every afternoon, every day. If your physician has prescribed a special diet, some food items may not be allowed. For further assistance at mealtime or if you would like to speak with a dietitian, please call (346) 384-1130 or (346) 384-1131.
Should you have personal dietary requests (ex: Kosher, gluten-free, etc.) please notify your nurse immediately so all accommodations can be arranged to meet your needs.
Breakfast hours are 7:00am to 9:00am
Lunch hours are 11:00am to 1:00pm
Dinner hours are 4:00pm to 6:00pm
Starbucks
Starbucks is open from 5:00am to 9:00pm, Monday through Friday.
Subway
Subway is open from 8:00am to 9:00pm, Monday through Friday.
Vending machines
Vending machines for snacks and beverages are available 24 hours a day. They are located on the first floor near the cafeteria entrance, on the second floor of the Heart Hospital near the catheterization lab waiting area and on the second floor in the surgery waiting area.
Patient disclaimer
HCA Houston Clear Lake prohibits discrimination against patients on the basis of:
- Age
- Culture
- Disability
- Ethnicity
- Faith
- Language
- Nationality
- Sex and gender orientation
- Socioeconomic status
Patient-focused programs and services
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