Saltar al contenido

Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Information, guidance and resources for our patients

Everything at HCA Houston Healthcare North Cypress was created with you, our patient, in mind. Our team believes you deserve the best in state-of-the-art equipment and individualized care. From the moment you walk through our doors, you will experience our commitment to personal, comfortable service.

Online Registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept MedicareMedicaidCivilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation. 
View our participating insurance plans 

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care. 
Learn more about advance care planning 

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.
View your patient rights 

Hospital amenities

ATM Locations

An ATM is located near the main lobby.

Internet access

Free guest Wi-Fi is available in patient rooms and throughout the hospital.

Interpretation services

HCA Houston North Cypress utilizes a telephonic language line which is available onsite 24/7 through your care team.

Mail

Mail addressed to patient rooms is delivered upon arrival. If the hospital receives your mail after you are discharged, we will forward it to you.

Patient rooms

We offer spacious, hotel-like accommodations for our patients. Rooms are private and include a private bathroom, flat-screen TV with cable, and complimentary wireless internet access.

Overnight guest visitation is allowed. We ask that this be limited to one immediate family member.

Pastoral services

We care about our patients' physical health as well as their spiritual well-being. Clergy members can help patients or family members cope with fears or concerns about hospitalization, as well as provide emotional and spiritual support. Clergy of all faiths are welcomed. For those in need of prayer or meditation, our chapel is located on the first floor near the lobby.

Our chapel and chaplains are available upon request 24 hours a day, 7 days a week. HCA’s Chaplain App is available for free in the app store with code: 123245.

Telephones

Courtesy telephones for patients and visitors are provided throughout the hospital.

Village pharmacy

North Cypress Village Pharmacy is located on the first floor of our hospital near the lobby. Services include curbside prescription deliveries, on-site and online refills, and expert advice. Dedicated pharmacy parking is available. Hours of operation are Monday through Friday from 9:00am to 5:00pm. To contact Village Pharmacy, call (832) 912-6210.

Food and nutrition services

Cafeteria

Located on the first floor, our cafeteria features a variety of entrees, including items from the grill, sandwiches, salads and beverages. Cafeteria hours are:

Monday through Friday

  • Breakfast: 7:00am to 9:00am
  • Lunch: 11:00am to 2:00pm
  • Dinner: Closed

Cypress Café

Located on the first-floor lobby, Cypress Café offers a selection of baked goods, sandwiches, soups, salads and specialty coffee and tea beverages. Hours are:

  • Monday through Friday: 6:30am to 6:30pm
  • Saturday through Sunday: 7:00am to 6:30pm

Patient meals

We offer a variety of wholesome, nourishing and well-balanced meals that will meet your prescribed nutritional needs, as ordered by your physician. If you are on a modified or restricted diet, our room service associates will help you with your meal selection. Our dining-on-request or room service special-order meals are prepared and delivered to a patient’s room within 45 minutes. Guest trays are available for a nominal fee.

Vending

Vending machines for snacks and beverages are available 24/7 and are located in the cafeteria, ICU and emergency room.

Patient disclaimer

HCA Houston North Cypress prohibits discrimination against patients on the basis of:

  • Age
  • Culture
  • Disability
  • Ethnicity
  • Faith
  • Language
  • Nationality
  • Sex and gender orientation
  • Socioeconomic status

The DAISY Award

The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day. Patients, visitors, nurses, physicians and employees are invited to nominate an HCA Houston North Cypress nurse deserving of this award.

Nominate a nurse 

The BEE Award

The BEE (Being Exceptional Every Day) Award recognizes those colleagues whose work to enhance our patients’ experience is indispensable. These providers – who may be patient care techs, surgical techs, mental health techs, monitor techs, unit secretaries or others – support our clinical providers to ensure each patient receives the highest levels of medical care.

Nominate an extraordinary caregiver