Patient information
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Information, guidance and resources for our patients
Everything at HCA Houston Healthcare North Cypress was created with you, our patient, in mind. Our team believes you deserve the best in state-of-the-art equipment and individualized care. From the moment you walk through our doors, you will experience our commitment to personal, comfortable service.
Patient resources
Online Registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
Advance care planning
Patient rights and responsibilities
Hospital amenities
ATM Locations
An ATM is located near the main lobby.
Internet access
Free guest Wi-Fi is available in patient rooms and throughout the hospital.
Interpretation services
HCA Houston North Cypress utilizes a telephonic language line which is available onsite 24/7 through your care team.
Mail addressed to patient rooms is delivered upon arrival. If the hospital receives your mail after you are discharged, we will forward it to you.
Patient rooms
We offer spacious, hotel-like accommodations for our patients. Rooms are private and include a private bathroom, flat-screen TV with cable, and complimentary wireless internet access.
Overnight guest visitation is allowed. We ask that this be limited to one immediate family member.
Pastoral services
We care about our patients' physical health as well as their spiritual well-being. Clergy members can help patients or family members cope with fears or concerns about hospitalization, as well as provide emotional and spiritual support. Clergy of all faiths are welcomed. For those in need of prayer or meditation, our chapel is located on the first floor near the lobby.
Our chapel and chaplains are available upon request 24 hours a day, 7 days a week. HCA’s Chaplain App is available for free in the app store with code: 123245.
Telephones
Courtesy telephones for patients and visitors are provided throughout the hospital.
Village pharmacy
North Cypress Village Pharmacy is located on the first floor of our hospital near the lobby. Services include curbside prescription deliveries, on-site and online refills, and expert advice. Dedicated pharmacy parking is available. Hours of operation are Monday through Friday from 9:00am to 5:00pm. To contact Village Pharmacy, call (832) 912-6210.
Food and nutrition services
Cafeteria
Located on the first floor, our cafeteria features a variety of entrees, including items from the grill, sandwiches, salads and beverages. Cafeteria hours are:
Monday through Friday
- Breakfast: 7:00am to 9:00am
- Lunch: 11:00am to 2:00pm
- Dinner: Closed
Cypress Café
Located on the first-floor lobby, Cypress Café offers a selection of baked goods, sandwiches, soups, salads and specialty coffee and tea beverages. Hours are:
- Monday through Friday: 6:30am to 6:30pm
- Saturday through Sunday: 7:00am to 6:30pm
Patient meals
We offer a variety of wholesome, nourishing and well-balanced meals that will meet your prescribed nutritional needs, as ordered by your physician. If you are on a modified or restricted diet, our room service associates will help you with your meal selection. Our dining-on-request or room service special-order meals are prepared and delivered to a patient’s room within 45 minutes. Guest trays are available for a nominal fee.
Vending
Vending machines for snacks and beverages are available 24/7 and are located in the cafeteria, ICU and emergency room.
Patient disclaimer
HCA Houston North Cypress prohibits discrimination against patients on the basis of:
- Age
- Culture
- Disability
- Ethnicity
- Faith
- Language
- Nationality
- Sex and gender orientation
- Socioeconomic status
The DAISY Award
The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day. Patients, visitors, nurses, physicians and employees are invited to nominate an HCA Houston North Cypress nurse deserving of this award.
The BEE Award
The BEE (Being Exceptional Every Day) Award recognizes those colleagues whose work to enhance our patients’ experience is indispensable. These providers – who may be patient care techs, surgical techs, mental health techs, monitor techs, unit secretaries or others – support our clinical providers to ensure each patient receives the highest levels of medical care.