Patient information
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Information, guidance and resources for our patients
Because patient care is our most important job, HCA Houston Tomball Hospital is committed to creating an environment that is safe and comfortable for our patients and visitors while we treat you like family. Our unique programs and services are designed to make your experience at our hospitals exceptional.
Patient resources
Online Registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
Advance care planning
Patient rights and responsibilities
At HCA Houston Healthcare Tomball, our goal is to ensure our patients and visitors feel welcomed, well informed and comfortable throughout their stay. We offer a wide array of support services and everyday necessities for your convenience.
For those registering for admission, our admission/registration desk is located at Entrance C in Outpatient Testing. Please remember to bring the following items with you to the hospital:
- All current health insurance information, including your insurance card
- Photo ID
- Physician orders or prescriptions for any tests you will receive
- Referrals from your primary care physician (if your insurer requires them)
- Payment method for deductibles and co-payments (financing is also available)
- Your advance directive, if you have one
- Completed patient information and medication list
Hospital information for patients
HCA Houston Tomball provides many convenient amenities to our patients and visitors. If you have trouble finding any of these services, please feel free to ask one of our staff members for assistance.
Internet access
Free guest Wi-Fi is available in patient rooms and throughout the hospital.
Interpretation services
If you are limited English proficient and need help communicating with your doctors and nurses, please ask a hospital staff member for a medical interpreter. Sign language interpreters are available for the hearing impaired.
Mail addressed to patient rooms will be delivered upon arrival. If the hospital receives your mail after you are discharged, it will be returned to the sender.
Pastoral services
For those in need of meditation, prayer or solitude, our chapel is located on the first floor of the hospital, near the Heart Center, and is available 24/7. For patients and families in need of a deeper spiritual counseling, we also provide 24/7 on-call chaplain services to help cope with significant grief, a drastic health condition change, or end of life preparedness. To request a chaplain visit, please speak with your nursing staff or case management team.
Patient rooms
Patient rooms are private and include a TV, telephone, personal desk, vanity counter, private restroom, and closet. Window seats convert to beds for overnight guests. VIP suites include additional square footage and a separate living area.
Telephones
Courtesy telephones for patients and visitors are provided throughout the hospital.
Food and nutrition services
Cafeteria
Patients and guests can get a hot, healthy meal, snack, or cold beverage in our cafeteria located on the first floor of the hospital. The cafeteria is open daily from 6:30am to 7:30pm. Hot food options are available Monday through Friday from 6:30am to 2:00pm.
Patient meals
Our dining associates will take menu selections prior to the meal periods to ensure patients have the ability to choose their menu options. If you are admitted in between meals you have the ability to call our diet office at (281) 401-7663 to make selections or to speak with our staff about your specific needs.
Delivery hours:
- Breakfast: 7:30am to 9:00am
- Lunch: 11:30am to 1:00pm
- Dinner: 4:30pm to 6:00pm
The House Supervisor may assist with any dietary requests beyond these hours. Guests of our patients can request a guest tray for $8.50 payable in the retail café and will be delivered along with the patient meal.
Vending
Vending machines carrying a variety of snacks and Pepsi products are located in multiple areas on the patient floors and are available 24 hours a day.
Patient disclaimer
HCA Houston Tomball prohibits discrimination against patients and visitors on the basis of:
- Age
- Culture
- Disability
- Ethnicity
- Faith
- Language
- Nationality
- Sex and gender orientation
- Socioeconomic status
Patient-focused programs and services
The DAISY Award
The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day. Patients, visitors, nurses, physicians and employees are invited to nominate an HCA Houston Northwest nurse deserving of this award.
The BEE Award
The BEE (Being Exceptional Every Day) Award recognizes those colleagues whose work to enhance our patients’ experience is indispensable. These providers – who may be patient care techs, surgical techs, mental health techs, monitor techs, unit secretaries or others – support our clinical providers to ensure each patient receives the highest levels of medical care.