Patients and Visitors

ATMs are located in the main lobby next to the elevators and in the lobby of the Heart Hospital.

Free wireless network access is available for patients and guests.

Translation services are provided at no cost to the patient or patient’s family. This service includes written and sign language assistance.

Letters and packages for patients are delivered to their room.

We will be glad to call clergy from any denomination or religious affiliation to meet your needs during your stay. We also have two chapels, one is located on the first floor of the main hospital and the other is on the third floor of the Heart Hospital.

Each patient room has a telephone, TV and safe for your valuables. Patients are encouraged to leave all valuables and personal property at home.

To provide a safe and healthy environment, HCA Houston Clear Lake has a zero tolerance policy for violence. Security representatives are located in the hospital 24 hours a day, 7 days a week.

Our gift shop, Lori’s Gifts, sells magazines, books, flowers, greeting cards, custom gift baskets and more. It is located near the main lobby area.

You can also shop online for the perfect gift and it will be delivered directly to the patient same-day for free. Flowers, plants and balloons are not allowed in the intensive care unit (ICU).

Gift shop hours:
Monday through Friday from 8:00am to 8:00pm
Saturday and Sunday from 10:00am to 6:00pm
For more information about our gift shop, please call (281) 338-3577.

Ample self-parking is available for patients and their guests. Please do not to park in reserved areas or otherwise restricted areas and be sure to lock your car.

We also offer free valet parking at the following entrances:

450 building
Monday through Friday: 8:00am to 4:00pm

Main Tower
Monday through Friday: 6:00am to 6:00pm

ER
Monday through Friday: 9:00am to 6:00pm

Heart Hospital
Monday through Friday: 7:00am to 3:00pm

We understand the important role family members and support people play in each patient's health journey. Visitors are encouraged to visit between 5:00am and 9:00pm.

Please call the hospital for information regarding the current visitor policy, including hours and COVID-19 patient visitation.

Please note that visitation guidelines are subject to change.

During your stay, we have several waiting areas throughout the hospital where your family members and/or guests can relax. Feel free to ask any of our colleagues to help direct your loved ones to the nearest waiting area.

Our cafeteria is located on the first floor, behind the lobby in the central tower. We offer a variety of hot entrees, fresh fruit, desserts, salad bar and grill.

The cafeteria is open from 11:00am to 2:00pm, Monday through Friday.

Our bistro is open 7:00am to 3:00pm, Monday through Friday.

Patient menu requests will be taken at the bedside by your host/ess. You can expect a host to visit you every afternoon, every day. If your physician has prescribed a special diet, some food items may not be allowed. For further assistance at mealtime or if you would like to speak with a dietitian, please call (346) 384-1130 or (346) 384-1131.

Should you have personal dietary requests (ex: Kosher, gluten free, etc.) please notify your nurse immediately so all accommodations can be arranged to meet your needs.

Breakfast hours: 7:00am to 9:00am
Lunch hours: 11:00am to 1:00pm
Dinner hours: 4:00pm to 6:00pm

Starbucks is open from 5:00am to 9:00pm, Monday through Friday.

Subway is open from 8:00am to 9:00pm, Monday through Friday.

Vending machines for snacks and beverages are available 24 hours a day. They are located on the first floor near the cafeteria entrance, on the second floor of the Heart Hospital near the catheterization lab waiting area and on the second floor in the surgery waiting area.