At HCA Houston Healthcare Medical Center, our core focus is on quality patient care and serving our patients and their families with a warm and friendly attitude. It is our goal to keep you connected to your health information, as well as keep you up-to-date on the fast-growing medical advances and services we provide here at Park Plaza.
HCA Houston Healthcare Medical Center’s mission is to meet the health needs and expectations of the communities we serve.
Commitment to Quality
It is our mission at HCA Houston Healthcare Medical Center to deliver safe, cost-effective care to the community and patients we serve. We always strive to provide the best, and safest, medical care possible.
Our new initiative, Commitment to Quality, is designed to enhance the overall quality, control and productivity of our care delivery process. It introduces a series of targeted initiatives including:
- Patient safety and reporting
- Physician excellence
- Nursing excellence
- Patient throughput
Our Commitment to Quality pledge states, “Quality is the cornerstone of everything we do. It is our passion to provide exceptional care to every patient we serve.”
Through our Commitment to Quality initiative we will work to:
- Provide exceptional clinical care to every patient we serve
- Respect our patients, employees and affiliated physicians
- Maintain the highest ethical and clinical standards of care
- Enhance the practice and delivery of every aspect of patient care
- Safeguard the integrity and safety of our patients and employees
- Enhance physician and nurse leadership and medical staff governance
- Manage costs and resources efficiently
- Share knowledge and best practices with other healthcare providers
If you have questions or comments, please speak to a patient advocate at the hospital or call our National Patient Satisfaction line at (800) 743-6333.
Patient safety and reporting results
Our patient safety and reporting results initiative is designed to leverage systems and management leadership to improve the safety of clinical care for patients and build programs to support the same. This initiative also focuses on improving reporting systems in our hospitals, as well as improving processes for communicating performance results.
The physician excellence initiative focuses on designing and implementing a set of standard policies and procedures for governing hospital medical staff. This initiative is designed to provide a consistent model of governance and medical staff structure that supports quality of care, patient safety and documentation of physician excellence.
Today’s nursing shortage is one of healthcare’s most pressing problems, threatening access to care, affordability of care and clinical quality. Our nursing excellence initiative is designed to make HCA Houston Healthcare Medical Center the employer of choice in nursing through a series of targeted initiatives. Among the most significant will be developing new approaches to nursing care delivery, designed to improve the practice, resourcing and leadership of nursing.
The patient throughput initiative is designed to promote improvement in the care delivery process at our hospital. We will study activities of the care delivery process and implement operational movements and efficiencies intended to manage capacity and prevent delays. Our intent is for this initiative to result in enhanced patient, physician and staff satisfaction through a more uniform care experience.