At HCA Houston Healthcare Medical Center, we pride ourselves on providing a superior patient experience. We do our best to provide all the necessary information, amenities and resources our patients and visitors may require during their stay with us.

Have a question? Feel free to contact us at (713) 527-5000.

Visiting a Patient

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time. Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.

General Visiting Hours: 9:00 a.m. to 9:00 p.m.

If you visit after 9:00 p.m., please pick up a visitor pass on the first floor North Tower Security Desk. Passes must be worn at all times in all areas of the hospital and returned when you leave.

Visitor Guidelines

To provide a restful and safe environment, we ask that visitors follow these guidelines:

  • Do not visit if you have a cold, sore throat, fever or other illness.
  • Avoid noisy, disruptive behavior to help respect the healing of all patients.
  • Ask before bringing foods, drinks or items that might trigger allergies—like balloons, flowers or perfume—into patient rooms.
  • Wash your hands before entering a patient’s room.
  • Make sure all children have a supervising adult with them at all times.

Parking

There are various parking garages in the area as well as daily valet parking located at the South Building entrance. Valet parking operates Monday through Friday from 5:30 a.m. to 5:30 p.m. for $9 per day.

Hospital amenities and services

Sometimes patients may require a longer hospital stay than expected. That is why we provide all the necessary amenities you may need during a hospital stay. Our hospital has an in-house cafeteria, gift shop and coffee shop to properly serve the needs of our patients and visitors. Our hospital restaurants and gift shop accept all major credit cards.

Cafeteria

All visitors are welcome to dine in the Plaza Café, and all major credit cards are accepted.

The cafeteria at HCA Houston Healthcare Medical Center is located on the ground floor of the South Tower of the main hospital.

Cafeteria hours:

Monday to Friday

Breakfast from 7:00 a.m. to 9:30 a.m.

Lunch from 11:00 a.m. to 2:00 p.m.

Saturday and Sundays are CLOSED

1313 Java and Gifts

The joined gift and coffee shop at HCA Houston Medical Center is located on the first floor of the South Tower of the main hospital. The shop offers a variety of coffee, smoothies, gifts, toiletries, candy, snack foods, salads and grill items to go.

All major credit cards are accepted.

Hours:

Monday to Friday from 8:00 a.m. to 6:45 p.m.

Saturday and Sundays from 7:30 a.m. – 3:30 p.m.

Vending Machines

Vending machines are located on the lower level of the South Tower, second floor of the North Tower and Emergency Room.

Pastoral Care

Patients and their loved ones can call upon our hospital chaplain or a group of volunteer ministers at any time. You also can find a chapel on the lower level of the South Tower.

ATM

An ATM is located on the first floor of the South Tower.

Language Assistance

HCA Houston Medical Center is compliant with federal civil rights laws and is a nondiscriminatory facility. Interpretation devices are available on-site to help with medical interpretation. All languages are available 24/7.

Mail

Mail and packages will be delivered to you by a hospital volunteer. Mail received after you leave the hospital will be forwarded to your home. You may take outgoing mail to the nursing station or give it to your attending nurse. Postage stamps are available in the gift shop.