Everything at HCA Houston Healthcare North Cypress was created with you, our patient, in mind. Our team believes you deserve the best in state-of-the-art equipment and individualized care. From the moment you walk through our doors, you will experience our commitment to personal, comfortable service.
Hospital information for patients and visitors
At HCA Houston North Cypress, our goal is to make sure your visit is as pleasant and comfortable as possible. We offer a wide selection of amenities for the convenience of our patients and visitors.
An ATM is located near the main lobby.
Free guest Wi-Fi is available in patient rooms and throughout the hospital.
HCA Houston North Cypress utilizes a telephonic language line which is available onsite 24/7 through your care team.
Mail addressed to patient rooms is delivered upon arrival. If the hospital receives your mail after you are discharged, we will forward it to you.
We offer spacious, hotel-like accommodations for our patients. Rooms are private and include a private bathroom, flat-screen TV with cable, and complimentary wireless internet access.
Overnight guest visitation is allowed. We ask that this be limited to one immediate family member.
We care about our patients' physical health as well as their spiritual well-being. Clergy members can help patients or family members cope with fears or concerns about hospitalization, as well as provide emotional and spiritual support. Clergy of all faiths are welcomed. For those in need of prayer or meditation, our chapel is located on the first floor near the lobby.
Our chapel and chaplains are available upon request 24 hours a day, 7 days a week. HCA’s Chaplain App is available for free in the app store with code: 123245.
Courtesy telephones for patients and visitors are provided throughout the hospital.
North Cypress Village Pharmacy is located on the first floor of our hospital near the lobby. Services include curbside prescription deliveries, on-site and online refills, and expert advice. Dedicated pharmacy parking is available. Hours of operation are Monday through Friday from 9:00am to 5:00pm. To contact Village Pharmacy, call (832) 912-6210
Gifts, cards and flowers will be sent to a patient's room upon arrival. Flowers received after a patient has been discharged will be returned to the florist. Deliveries should be addressed as follows:
Patient First & Last Name, Patient Room Number
HCA Houston Healthcare North Cypress
21214 NW Freeway
Cypress, TX 77429
Visitor parking is available in front of the hospital. Additionally, we offer complimentary valet services at both our Main entrance (Monday through Friday from 7:00am to 4:00pm) and ER entrance (Monday through Sunday from 10:00am to 11:00pm).
Visiting hours will vary so please ask a care team member for current visitor hours. To promote healing and safety and limit infection, some units may limit the number of visitors a patient can receive at one time. Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
Please call the hospital for additional information regarding the current visitation policy, including hours and COVID-19 patient visitation. Please note that visitation guidelines are subject to change. To provide a restful and safe environment, we ask that visitors follow these guidelines:
- Do not visit if you have a cold, sore throat, fever or other illness
- Avoid noisy, disruptive behavior to help respect the healing of all patients
- Wash your hands before entering a patient’s room
- Ask before bringing foods, drinks or items that might trigger allergies—like balloons, flowers or perfume—into patient rooms
- Make sure all children have a supervising adult with them at all times
Food and nutrition services
Located on the first floor, our cafeteria features a variety of entrees, including items from the grill, sandwiches, salads and beverages.
Monday - Friday
Breakfast: 7:00am - 9:00am
Lunch: 11:00am - 2:00pm
Located on the first floor lobby, Cypress Café offers a selection of baked goods, sandwiches, soups, salads and specialty coffee and tea beverages.
Monday - Friday: 6:30am - 6:30pm
Saturday - Sunday: 7:00am - 6:30pm
We offer a variety of wholesome, nourishing and well-balanced meals that will meet your prescribed nutritional needs, as ordered by your physician. If you are on a modified or restricted diet, our room service associates will help you with your meal selection. Our dining-on-request or room service special-order meals are prepared and delivered to a patient’s room within 45 minutes. Guest trays are available for a nominal fee.
Vending machines for snacks and beverages are available 24/7 and are located in the cafeteria, ICU and emergency room.
Patient and visitor disclaimer
HCA Houston North Cypress prohibits discrimination against patients and visitors on the basis of:
- Sex and gender orientation
- Socioeconomic status