HCA Houston Southeast receives Press Ganey Human Experience Guardian of Excellence Award®

HCA Houston Healthcare Southeast is recognized as a leader within the healthcare industry, signifying the best practices businesses should consider implementing in a new year.

Pasadena, Texas – HCA Houston Healthcare Southeast today announced that it has been named a 2023 Human Experience (HX) Guardian of Excellence Award^® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

As a winner of the Press Ganey HX Guardian of Excellence Award^®, HCA Houston Healthcare Southeast is in the top 5 percent of healthcare providers in delivering excellence in patient care in the last year.

Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

“In prioritizing the well-being of both their patients and dedicated staff on a daily basis, HCA Houston Healthcare Southeast exemplifies dedication to their workforce and the communities they impact,” said Patrick T. Ryan, CEO and chairman at Press Ganey. “We applaud HCA Houston Healthcare Southeast’s compassion, empathetic approach, and the genuine human connections they forge within the clinical healthcare landscape. It's a privilege for us to collaborate with them as we applaud their remarkable accomplishments.“

“I am so proud of our care teams for receiving this national recognition for exceptional patient experience. HCA Houston Healthcare Southeast has a long-standing relationship with our community built of kindness, trust, and respect,” said Yasmene McDaniel, CEO of HCA Houston Healthcare Southeast. “This relationship enables us to provide compassionate, connected care to each of our patients resulting in remarkable quality and experiences.”

“As we look to 2024, HCA Houston Healthcare Southeast has experienced tremendous growth. With the strong partnerships, HCA Houston Healthcare Southeast has grown in all service areas allowing us to better care for our community with key service focuses in cardiovascular, orthopedics, robotics, rehabilitative, and women’s services,” continued McDaniel. “HCA Houston Healthcare Southeast will continue to invest into the hospital to ensure the community has all the services needed with the confidence they are provided the highest quality and care in the country.”