Patients and Visitors

The hospital provides free interpreter services, for those with limited English proficiency, as well as sign language interpreters for those who are hard of hearing or deaf. If you need translation services, please let your nurse know.

Mail and flowers are delivered to patient rooms by hospital volunteers. If we receive any items after discharge, we will contact the patient for delivery.

Lay Chaplain Ministry program, a volunteer organization of the southeast Harris County community, offers our patients and their families a shoulder to lean on, someone to talk and pray with, and a message of hope during lengthy hospital stays. If you would like a Lay Chaplain to visit you, please discuss with your nurse.

Our chapel is located on the first floor in the main lobby next to the gift shop.

The issue of patient safety is a top priority at HCA Houston Southeast. We have a zero tolerance policy for violence. Uniformed security staff are located in the hospital 24 hours a day, 7 days a week.

Located in the main lobby, our gift shop is operated by the volunteer auxiliary, and proceeds are designated for scholarships.

The gift shop offers toiletry items, plants, flowers, balloons and other gift items. Please note that flowers, plants and balloons are not permitted in intensive care units.

Hours:

Monday through Friday: 8:30am to 5:00pm

Saturday: 10:00am to 2:00pm

Free valet parking is available at the front entrance. Free self-parking for is available in designated areas. We ask that you refrain from parking in areas designated for physicians, as they need easy access for emergencies.

Please call the hospital for information regarding the current visitor policy, including hours and patient visitation.

Please note that visitation guidelines are subject to change.

Specially designated lounge areas for visitors are in the main lobby. There are waiting areas for the friends and family of patients in the critical care units, emergency department, labor and delivery, day surgery and general surgery. Food is not permitted in the waiting areas.

The cafeteria is located on the lower level and is open Monday through Friday.

Breakfast hours: 7:00am to 9:45am

Lunch hours: 11:00 am to 2:00 pm

The cafeteria is closed for dinner.

Perks Café is located on the first floor of the North Lobby.

Café hours:

Monday through Friday: 7:00am to 7:00pm

Saturday and Sunday: 7:00am to 3:00pm

Snack and beverage vending machines are located near the cafeteria and at the south entrance of the hospital next to the emergency room.