HCA Houston Healthcare Southeast strives to make patients and visitors time with us as comfortable and pleasant as possible by meeting needs and exceeding expectations. We provide valuable information about our people, services and policies.

Visiting a patient

General visiting hours are from 6:00 a.m. to 9:00 p.m. HCA Houston Southeast uses SafePass, a visitor pass system to provide a safe environment for all patients, visitors and staff. SafePass requires all visitors entering the facility to show photo ID and get a pass at either of the two main entrances in order to visit the hospital floors above the first level.

Parking

Free valet parking is available at the front entrance. Free parking for patients and visitors is available in designated areas. We ask that you please do not park in areas designated for physicians, as they need easy access for emergency reasons.

Waiting Areas

Specially designated lounge areas for visitors are in the main lobby. Specific waiting areas have been designated for families of patients in the Critical Care Units, the Emergency Department, Labor and Delivery, Day Surgery and General Surgery. For general sanitation and infection control reasons, visitors may not sleep on the floor in any hospital area, including waiting areas. Also, food is not permitted in the waiting areas, but visitors are invited to enjoy their meals in Perk’s Café located on the first floor, in the main cafeteria, and in the snack and vending room on the basement level.

Chaplain Program

We offer the services of the Lay Chaplain Ministry program, a volunteer organization of the southeast Harris County community that offers patients and their families a shoulder to lean on, someone to talk and pray with, and a message of hope during lengthy hospital stays. If you would like a Lay Chaplain to visit you, please ask your nurse for help. Our chapel is located on the first floor in the main lobby next to the gift shop.

MyHealthOne Patient Portal

MyHealthOne, HCA Houston Southeast’s Patient Portal, allows you to manage your healthcare anytime, anywhere. You now have 24/7 secure online access to find a doctor, make an appointment, view your personal health information and much more.

Hospital Amenities

HCA Houston Southeast provides patients and visitors with a vast array of amenities, including a gift shop, café, interpreters, TV’s and more during your visit.

Dining options

Our Perks café is located on the first floor of the main north lobby and is open Monday through Friday 7:00 a.m. to 7:00 p.m. and Saturday and Sunday 7:00 a.m. to 3:00 p.m.

Our cafeteria is located on the lower level and is open Monday through Friday. Breakfast is served 7:00 a.m. to 9:45 a.m., and lunch is served 11:00 a.m. to 2:00 p.m. The cafeteria is closed for dinner and on Saturdays, Sundays and holidays.

Vending machines with snacks and beverages are located near the cafeteria and on the south entrance of the hospital next to the Emergency Room. They are available 24 hours a day, seven days a week.

Gift shop

Located in the main lobby, our gift shop is operated by the Volunteer Auxiliary, and its proceeds are designated for scholarships. The gift shop offers toiletry items, plants, flowers, balloons and other gift items. We are open Monday through Friday 8:30 a.m. to 5:00 p.m. and Saturday 10:00 a.m. to 2:00 p.m.

Mail and flowers

A hospital volunteer will deliver mail and flowers to your room. Please note that flowers, plants and balloons are not permitted in intensive care units. If we receive any items after your discharge, we will contact you.

Language services

The hospital provides free interpreter services, for those with limited English proficiency as well as sign language interpreters for those who are hard of hearing or deaf. If you need translation services, please let your nurse know.