Patient information
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Information, guidance and resources for our patients
At HCA Houston Healthcare West, we are committed to making your experience with us as comfortable and pleasant as possible. Our services and amenities aim to take care of the physical and emotional needs of our patients and provide access to everyday necessities for our visitors.
Patient resources
Online Registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
Advance care planning
Patient rights and responsibilities
Patient information
Internet access
Free guest Wi-Fi is available in patient rooms and throughout the hospital.
Interpretation services
We provide medical interpreters at no cost to persons who are deaf, hard of hearing, or limited English proficient. More than 200 languages are offered including American Sign Language.
Mail addressed to patient rooms is delivered Monday through Friday.
Pastoral services
The Chapel is located on the main floor, across from our human resources station and visitor elevators. Clergy may visit patients at any time. Patients may also request the on-call chaplain. Pastoral care is offered in all faiths and a variety of languages. Non-denominational care is also available.
Food and nutrition services
Cafeteria
Our full-service cafeteria is open daily and located on the first floor. Cafeteria hours are:
- Monday through Friday: 7:30am to 2:00pm
- Saturday and Sunday: 7:30am to 11:00pm
Café West Express
Located on the first-floor lobby, Café West Express offers a selection of snacks and coffee beverages. Hours are:
- Monday through Friday: 6:30am to 7:00pm
- Saturday and Sunday: 7:00am to 4:00pm
Patient disclaimer
HCA Houston West prohibits discrimination against patients on the basis of:
- Age
- Culture
- Disability
- Ethnicity
- Faith
- Language
- Nationality
- Sex and gender orientation
- Socioeconomic status
Patient-focused programs and services
The DAISY Award
The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day. Patients, visitors, nurses, physicians and employees are invited to nominate an HCA Houston West nurse deserving of this award.
The BEE Award
The BEE (Being Exceptional Every Day) Award recognizes those colleagues whose work to enhance our patients’ experience is indispensable. These providers – who may be patient care techs, surgical techs, mental health techs, monitor techs, unit secretaries or others – support our clinical providers to ensure each patient receives the highest levels of medical care.