At HCA Houston Healthcare West, we are committed to making your experience with us as comfortable and pleasant as possible. Our services and amenities aim to take care of the physical and emotional needs of our patients and provide access to everyday necessities for our visitors.

Hospital information for patients and visitors

We offer many convenient amenities for our patients and visitors. If you have trouble finding any of these services, please feel free to ask one of our staff members for assistance.

Hospital amenities

For your convenience, an ATM is located on the main floor outside of Café West.

Free guest Wi-Fi is available throughout the hospital.

We provide medical interpreters at no cost to persons who are deaf, hard of hearing, or limited English proficient. More than 200 languages are offered including American Sign Language.

Mail addressed to patient rooms is delivered Monday through Friday.

The Chapel is located on the main floor, across from our human resources station and visitor elevators. Clergy may visit patients at any time. Patients may also request the on-call chaplain. Pastoral care is offered in all faiths and a variety of languages. Non-denominational care is also available.

Visitor information

Floral arrangements, books and other gift items are available for purchase in our gift shop located on the first floor in the Main Lobby. Phone orders are welcomed and available during gift shop operating hours. For more information about our gift shop, please call (281) 588-8129.


  • Monday through Friday: 9:00am - 8:00pm
  • Saturday and Sunday: 10:00am - 7:00pm
  • Holidays: 11:00am - 6:00pm

Outside deliveries will be sent to patient rooms upon arrival. Flowers are delivered to patient rooms by staff. Please keep in mind that large plants and flower arrangements are difficult to deliver and remove upon discharge. Flowers are not permitted in the ICU.

Deliveries should be addressed as follows:

Patient First and Last Name, Patient Room Number
HCA Houston Healthcare West
12141 Richmond Ave.,
Houston, TX 77082

Free self-parking is available. We also offer complimentary valet parking. Patients and visitors are cautioned not to park in reserved areas or otherwise restricted areas.

We encourage the support of loved ones to aide in the recovery of our patients. Please call the hospital for information regarding the current visitor policy, including hours and COVID-19 patient visitation. Please note that visitation guidelines are subject to change.

Food and nutrition services

Our full-service cafeteria is open daily and located on the first floor.


  • Monday through Friday: 7:30am - 2:00pm
  • Saturday and Sunday: 7:30am - 11:00pm

Located on the first-floor lobby, Café West Express offers a selection of snacks and coffee beverages.


  • Monday through Friday: 6:30am - 7:00pm
  • Saturday and Sunday: 7:00am - 4:00pm

Patient and visitor disclaimer

HCA Houston West prohibits discrimination against patients and visitors on the basis of:

  • Age
  • Culture
  • Disability
  • Ethnicity
  • Faith
  • Language
  • Nationality
  • Sex and gender orientation
  • Socioeconomic status