HCA Houston Healthcare wants to ensure you are informed of our hospitals' complaint and grievance procedure and whom to contact to file a concern, complaint or grievance. We are committed to ensuring our hospitals and other medical facilities:
- Provide a fair, fast, and objective review of complaints
- Will follow the Complaint and Grievance Policy and Procedure
In order to improve your patient experience, it is important to provide prompt responses to your concerns. HCA Houston Healthcare hospitals and other medical facilities encourage patients to contact appropriate staff who are caring for you or contact the respective hospital's:
- Patient Representative
- Department Manager of the department providing your care
You can also communicate your concerns about the hospital to outside parties with these services and organizations:
The Joint Commission for Accreditation of Healthcare Organizations
(800) 994-6610
8:30 a.m. to 5 p.m. Central Time, Monday – Friday
Email: complaint@jointcommission.org
Fax: Office of Quality Monitoring (630) 792-5636
Mail: Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
The Texas Department of State Health Services
(888) 973-0022
Email: hfc.complaints@dshs.state.tx.us
Fax: (512) 834-6653
Website: Texas Department of State Health Services
Mail: Texas Department of State Health Services
PO Box 149347
Austin, TX 78714-9347
Policies
The doctors and staff at HCA Houston Healthcare strive to deliver the best medical care for every person, every day. This web site is intended to provide general educational information and to help users arrange health care services more easily.
This site should not be used to practice medicine or to provide specific medical advice. It should not be used to make a diagnosis or to replace or overrule a qualified health care provider's judgment. We strongly encourage you to consult with a qualified health care professional for answers to personal questions. Our official hospital policies are: