Tomball receives 2024 Press Ganey Human Experience Guardian of Excellence Award®

Tomball, TX – HCA Houston Healthcare Tomball today announced that its inpatient behavioral health has been named a 2024 Human Experience (HX) Guardian of Excellence Award^® winner by Press Ganey, the global leader in healthcare experience solutions and services.  This prestigious award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

As a winner of the Press Ganey HX Guardian of Excellence Award^®, HCA Houston Healthcare Tomball is in the top 5% of healthcare providers in delivering patient experience this past year. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

“HCA Houston Healthcare Tomball is setting the standard for excellence in patient experience,” said Patrick T. Ryan, CEO and Chairman at Press Ganey. “They are leading the way by turning words into action and creating a culture where every interaction is an opportunity to make a positive impact. It's clear they're committed to making a difference."

“It is an honor that HCA Houston Healthcare Tomball has been recognized as a Guardian of Excellence Award winner by Press Ganey for the dedicated work accomplished in the mental health and wellness space. This prestigious award reflects our unwavering commitment to delivering an impactful and positive patient experience,” states Rob Marmerstein, CEO at HCA Houston Healthcare Tomball. “I am grateful to work with an exceptional team of medical professionals who continuously prioritize our patients and their wellbeing. This award speaks to the extraordinary efforts made by every member of our staff to provide the highest quality of care and support in an area so critical to our community.”